FAQ

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Storage Questions

Size Questions

Documents Questions

Moving & Packaging Questions

Miscellaneous Questions


Storage Questions

Can I store my paintings, antiques?

AAA storage is highly recommended for these precious items. As AAA storage is internal and protected and the units are constructed of wood, there is no condensation or sweating, ideal for fine furniture and other precious items. Some of our longest storing customers have been interior designers who store with us before setting up their client’s homes.

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Can I store sensitive electronic equipment?

Our storage is highly recommended for these precious items. As all our storage is firstly inside and protected and secondly all the storage units are wood there is no condensation or sweating which is ideal. Although the original boxes are ideal to repack your electrical equipment in, wrapping your electrical equipment in bubble wrap, then packing them in sturdy cartons, and ensuring the boxes are well sealed with all gaps packed out will give good protection for your electrical items.

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How is it best to store my computer?

Computers are very sensitive to moisture and shock, pack them as you would your other electrical equipment, if storing for a long time remove the back-up batteries, ensure they have good protection from shock as the heads in the hard drives are very sensitive to shock.

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Can I access my storage?

You can access your storage anytime during our opening hours. We require 24hours notice and your storage will be ready for you. You can drive your car or truck right next to your storage, do what you need to do then drive away. We will put it away again until the next time.

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Does it cost to access my storage?

When you move into your storage we do not charge to access for the first 30 days or the last 7 days before moving out. This gives our customers times to settle in or get ready to move out. Outside of these times there is a $5 access fee which is added to monthly accounts

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What am I not allowed to store?

Hazardous materials, such as paint, petrol, acids, chlorine and explosive materials, bbq gas bottles, illegal and stolen goods, perishable goods, goods that attract vermin, livestock such as pets and other items that may be harmful to persons or property.

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What do I need to do before storage?

White goods appliances

White goods such as fridges and freezers, should always be emptied and cleaned, trays drained doors should be left open a little bit and a deodorizer should also be used, do not stack things inside them as they are easily damaged

Furniture

To ensure your furniture is not damaged empty the contents of drawers, wardrobes and cupboards, remove legs from furniture such as beds and tables, they will take up less room and less damage will occur. Vacuum all your lounges etc. to make sure no breadcrumbs and other food scraps are left behind and no vermin is attracted.

Glass, Paintings, Mirrors

Protect these by using bubble wrap, and packing them in strong boxes stand them upright and don't stack anything on top.

Silver and other Metal Items

Wipe cast iron and other items with a little machine oil, this prevents rusting and prevents dust from adhering, wrap silver in Acid free wrapping paper to prevent tarnishing.

Records

Records should be stored on their edges, tightly packed together with no gaps so as to avoid warping.

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Should I leave my Batteries in Appliances?

It is recommended that you remove all batteries from all equipment, as batteries can leak and damage your equipment, store batteries separately in a leak and acid proof container.

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Do I need to have a lock on my storage unit your facility is so safe?

As part of the self storage agreement you are required to lock your storage unit and keep the key or combination. We sell locks or you are welcome to bring your own.

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Size Questions

What if I have too much for one storage unit but not enough for the next?

We can tailor all our storage to suit your needs – We would recommend adding a single or double pallet for the extra items which is very economical

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Can I increase or decrease my storage?

One of the many benefits of AAA Storage & Removals Wembley is the flexibility of your storage. Many people reduce their storage – reduce the cost or increase storage as they require. All billing is on a pro rata daily basis and will be adjusted the day of the storage change.

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What size is the storage?

  • Full Module Storage Unit  2.4H x 2.32D x1.72W
  • Half Module Storage Unit 1.10H x 2.32D x 1.72W
  • Single Pallet  1.2H x 1.2D x 1.2W
  • Double Pallet 1.2H x 1.2D x 2.4W
    all measurements in metres

We can use a combination of these to match exactly to your goods – no paying for air

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How many archive boxes can I fit into a
document storage module?

125 archives

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How many archives can I fit on a single pallet?

30 archive boxes on a single pallet and 60 archives boxes on a double pallet

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Documents Questions

I have some documents that need secure shredding but haven’t got time can you organise?

We are affiliates of Shred-X. Shred-X are a quality assured accredited secure document destruction company. Just let us know how much you need to shred and we will provide you with a quote. We will arrange Shred-X to pick it up from AAA Storage and securely destroy, then you will be provided with a destruction certificate

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Moving & Packaging Questions

Does AAA Storage & Removals Wembley have their own removal trucks?

AAA Storage & Removals Wembley does not have their own trucks but we can help. We have accumulated a list of recommended removalists and small move specialists with their prices, and travel fees. We recommend these to our customers as we want you to have a great experience with your move and the way in which your goods are handled is very important. Please click  on Recommended Removalists to be taken to our page with prices and information

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I am too stressed to organise my move and storage can you do it all for me?

Yes we can coordinate for you packers, removalists and storage

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Can I have my packaging order and supplies delivered?

Yes we can deliver for a small fee. You can order your packing online in advance and come to our front office to pickup.

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I have business goods that will arrive on a pallet can you assist?

We can assist, we have an acceptance of goods contract to sign, and then we can use our forklift to lift off and into storage on your behalf.

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Do you recycle boxes?

Yes we buy back our brand of boxes. We ask if you want to recycle them you write on the tape and not on the box. We only recycle our boxes once to keep the integrity and strength of the box. We always put their availability on our facebook page.

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How will I know if you have any recycle boxes in stock?

When you come into the office to purchase boxes just ask if we have any available. It is a first in first serve basis. If we have a larger amount we always put their availability on our facebook page.

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Should I use butchers paper or newspaper to wrap my dinner sets and glassware?

You should always use butchers paper. It saves on washing up when you get to your new premises, we all know there is enough to do. Also newspaper print can damage any patterning on your crockery and glassware

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What is the best way to pack my plasma TV?

We recommend three layers. Firstly cover the whole TV with one of our plasma covers. These are cheap and come in small medium and large. Then wrap the whole TV in bubblewrap. Then slide into the plasma box and secure with plenty of tape. We have fragile tape which can bring attention to any box

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Miscellaneous Questions

What happens if I move out prior to the full month that I have paid?

We refund any days of your storage you have not used – we just think it is fair

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Do I need Storage Insurance?

Your goods are not covered if you do not have insurance. Insurance is not compulsory but if it is worth storing it is usually worth insuring. You can ask your home and contents insurance to cover your goods whilst in storage or we can provide insurance at very competitive rates.

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Can I pay my account via credit card?

Yes we accept Visa, MasterCard and American Express all with no fee charges to you

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My goods need to be stored before I arrive from overseas can this be done?

Yes we have many customers that are not able to be present when their goods arrive. What we need is correct identification completed contracts and then we can receive your stored goods

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Can I leave my storage unit available if I need a few days to work on my storage?

Yes, just let us know and we will book your storage to be available for the days you need.

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Are my goods protected?

We have a monitored back to base 24/7 alarm system. Your goods are all stored internally protecting them from the elements. See our security page for more detail

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Do I need to put mothballs or baits in my storage?

No pest deterrents are required in your storage. We have a fully maintained pest programme. We have the benefit of AAA storage all being inside which means we control the internal environment

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Will my plasma TV and fragile items be ok when my storage unit is moved?

When your storage unit is moved it is the equivalent of you lifting a normal box and putting gently on the ground. No fragile items are damaged by us moving the storage. All storage must be packed properly in any circumstance of storage to protect the item, we can help you with the correct packaging goods and advice.

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Quote Form
(08) 9285 8000